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FAQ

  • What amenities and room equipment do we have?

    For details, please look at the hotel pages.

    Hotel Pages are listed here

    HotelAmenitiesOn the Amenity BarRoom Equipment
    Gran M’s Kyoto

    M’s Plus Shijo Omiya

    M’s Est Shijo Karasuma

    M’s Est Kyoto Station South
    Shampoo, Conditioner, Body Soap, Hand Soap, Bath Towels, Bath Mat, Face Towels, Pajamas, Toothbrush, Mineral Water (500ml), Green tea (pack)Hairbrush, Razor, Cotton buds/Cotton wool,Kettle,Refrigerator,Hair dryer,Washlet toilet,Alarm Clock,Safe deposit box,Television,Slippers,Hanger,Anti-bacterial spray
    HOTEL the M’s KYOTOShampoo,Conditioner,Body Soap,Hand Soap,Bath Towel,Bath Mat,Face Towel , Toothbrush, Mineral Water (500ml),Green tea (pack) Pajamas, Hair brush, Razor,Cotton buds/cotton ,Body towel, Shower cap,Anti-bacterial sprayKettle,Refrigerator,Hair dryer,Washlet toilet,Alarm Clock,Safe deposit box,Television,Slippers,Hanger
    M’s Est NanajoShampoo,Conditioner,Body Soap,Hand Soap,Bath Towel,Bath Mat,Face Towel , Toothbrush, Mineral Water (500ml) Pajamas, Hair brush, Razor,Cotton buds/cotton ,Body Towel,Shower Cap,Anti-bacterial spray ,Green tea (pack) Kettle,Refrigerator,Hair dryer,Washlet toilet,Alarm Clock,Safe deposit box,Television,Slippers,Hanger
    Pagong with M’sShampoo,Conditioner,Body Soap,Hand Soap,Bath Towel,Bath Mat,Face Towel , Mineral Water (500ml) ,Green tea (pack) Pajamas, Toothbrush, Hair brush, Razor,Cotton buds/cotton ,Body Towel,Shower Cap,Anti-bacterial spray Television that can watch online (such as Netflix, Hulu), Kettle,Refrigerator,Hair dryer,Washlet toilet,Alarm Clock,Safe deposit box,Slippers,Hanger
    M’s Hotel Sanjo OmiyaShampoo,Conditioner,Body Soap,Hand Soap,Bath Towel,Bath Mat,Face Towel , Toothbrush,Green tea (pack) Hair brush,Razor,Cotton buds/cottonKettle,Refrigerator,Hair dryer,Washlet toilet,Alarm Clock,Safe deposit box,Television,Slippers,Hanger
    M’s Hotel Kyoto Station KASUGA

    M’s Est Sanjo WAKOKU
    Shampoo,Conditioner,Body Soap,Hand Soap,Bath Towel,Bath Mat,Face Towel , Toothbrush,Green tea (pack) Hair brush,Razor,Cotton buds/cotton Kettle,Refrigerator,Hair dryer,Washlet toilet,Alarm Clock,Television,Slippers,Hanger
    M’s Est Kyoto Station TARUYA

    M’s Est Kyoto Station KIZUYA

    M’s Hotel Nijojo OIKE

    M’s Est Gojo ODAWARA

    M’s Hotel Gojo NAGINATAGIRI
    Shampoo,Conditioner,Body Soap,Hand Soap,Bath Towel,Bath Mat,Face Towel , Toothbrush,Green tea (pack) Hair brush,Razor,Cotton buds/cotton Kettle,Refrigerator,Hair dryer,Washlet toilet,Alarm Clock,Television,Slippers,Hanger
    M’s INN HIGASHIYAMAShampoo,Conditioner,Body Soap,Hand Soap,Bath Towel,Bath Mat,Face Towel , Toothbrush,Green tea (pack)Hair brush,Razor,Cotton buds/cottonKettle,Refrigerator,Hair dryer,Washlet toilet,Alarm Clock,Television,Slippers,Hanger,Kitchen,Microwave,Washing Machine
  • Can I send my luggage from hotel?

    You can send your luggage to the following hotels:
    ・Hotel Gran M’s Kyoto ・Hotel M’s Plus Shijo Omiya
    ・HOTEL The M’s KYOTO ・Hotel M’s Est Nanajo ・Pagong with M’s.

    From 16 May 2023, some of the services are changing.
    For the listed hotels below, we can only accept sent packages/luggage.
    ・Hotel M’s Est Shijo Karasuma ・Hotel M’s Est Kyoto Station South


    【For guests who wish to send their package/luggage from our hotel】
    We are going to accept it at the front desk.
    Also please note that we will not accept any large items, or items that require refrigerationservice.
    ※As this is through a courier service, there are some services that they do not accept.


    【For guests who wish to send their package/luggage to our hotel】
    Please write the check in date and the reservation name (full name).
    Also, please inform the hotel before sending it to the hotel.
    We hope for your understanding.
    However, we will not be able to accept refrigerated items, raw food, glassware and otherimportant items.
    We will not accept Cash on Delivery items.
    ※As this is through a courier service, there are some services that they do not accept.

  • Is there a laundry room?

    Some hotels have a laundry room. Please check the website of each hotel.

    Hotel list page: https://kyohotel.jp/en/hotel/

  • Can I smoke inside the hotel?

    All the rooms are non-smoking rooms at M’s Hotel.

    We would appreciate it if you could smoke in a designated smoking area.

  • Do you have transfer service?

    In response to the Japanese government’s request for countermeasures against the coronavirus, and also to protect the health of our customers, we have decided to close our hotel shuttle bus service.

  • How much is the child fee?

    At M ’s Hotel, children 6 years and older are charged the same price as adults. There is no charge for children under 5 years old. (1 child per bed)

  • Is there a restaurant in the hotel?

    We do not have any restaurants at hotels. However, M’s Plus Shijo Omiya has free morning service from 6:30 to 9:30 at the Cafe lounge.

  • Is there internet available at the hotel?

    Free Wifi connection is available. However, please understand beforehand that you may not be able to use due to bad connection, and speed may decrease.

  • Is there a parking lot?

    We are very sorry , M’s Hotel Group does not have a parking lot.

    Also there is no affiliated parking lot.

    Please use the pay parking lot around the hotel.

  • Is luggage storage possible?

    It varies according to the hotel. Below is the list of possible places to store luggage.

    Possible to store LuggageHOTEL GRAN Ms KYOTO

    HOTEL M’s PLUS SHIJO-OMIYA

    HOTEL M’s EST SHIJO-KARASUMA

    HOTEL The M’s KYOTO

    HOTEL M’s EST NANAJO

    HOTEL Pagong with M’s

    HOTEL M’s EST KYOTO STATION SOUTH
    Luggage is not possible to store M’s HOTEL SANJO OMIYA

    M’s HOTEL NIJOJO OIKE

    M’s HOTEL NIJO

    M’s HOTEL SANO WAKOKU

    M’s HOTEL GOJO ODAWARA

    M’s HOTEL GOJO NAGINATAGIRI

    M’s HOTEL KYOTO STATION KASUGA

    M’s HOTEL KYOTO STATION TARUYA

    M’s HOTEL KYOTO STATION KIZUYA

    M’s INN HIGASHIYAMA

  • What are the check-in and check-out times?