FAQ

  • What kind of amenities do you have?

    All of our hotels have: bath towel, face towel, hair dryer, shampoo, conditioner, body soap and toothbrush. Other amenities vary by facility. Please refer to each hotel page at the following URL for details. Click here for the hotel list page

  • Do you have transfer service?

    In response to the Japanese government’s request for countermeasures against the coronavirus, and also to protect the health of our customers, we have decided to close our hotel shuttle bus service.

  • Can I send my luggage from hotel?

    You can send your luggage to the following hotels: Gran M’s Kyoto Hotel, M’s Plus Shijo Omiya Hotel, M’s EST Shijo Karasuma Hotel, M’s inn Sanjo Omiya Hotel.

  • How much is the child fee?

    At M ’s hotel, children 6 years and older are charged the same price as adults. There is no charge for children under 5 years old. (1 child per bed)

  • Is there a restaurant in the hotel?

    We do not have any restaurants at hotels. However, M’s Plus Shijo Omiya has free morning service from 6:30 to 9:30 at the Cafe lounge. Please refer to the following URL for details.
    Click here for breakfast at M’s Plus Shijo Omiya

  • Is there internet available at the hotel?

    Free Wifi connection is available. However, please understand beforehand that you may not be able to use due to bad connection, and speed may decrease.

  • Is there a parking lot?

    We are very sorry but M’s Hotel Group does not have a parking lot. It would be grateful if you use a nearby paid parking lot. Thank you for your understanding in advance.

  • Is luggage storage possible?

    In response to the Japanese government’s request for countermeasures against the coronavirus,and also to protect the health of our customers, we have decided to close our delivery service.

  • What are the check-in and check-out times?

    Check-in and check-out times vary depending on the hotel.

    Please check the details page of each hotel from the URL below.

    Hotel list page: https://kyohotel.jp/en/hotel/

    * Depending on the accommodation plan, some may differ.