FAQ

  • Is luggage storage possible?

    It varies according to the hotel. Below is the list of possible places to store luggage.

    Possible to store LuggageHOTEL GRAN Ms KYOTO

    HOTEL M’s PLUS SHIJO-OMIYA

    HOTEL M’s EST SHIJO-KARASUMA

    HOTEL The M’s KYOTO

    HOTEL M’s EST NANAJO

    HOTEL Pagong with M’s

    M’s HOTEL SANJO OMIYA
    Luggage is not possible to store M’s HOTEL NIJOJO OIKE

    M’s HOTEL NIJO

    HOTEL M’s EST SANO WAKOKU

    HOTEL M’s EST GOJO ODAWARA

    M’s HOTEL GOJO NAGINATAGIRI

    M’s HOTEL KYOTO STATION KASUGA

    HOTEL M’s EST KYOTO STATION TARUYA

    HOTEL M’S EST KYOTO STATION KIZUYA
  • What amenities and room equipment do we have?

    For details, please look at the hotel pages.

    Hotel Pages are listed here

    HotelAmenitiesOn the Amenity BarRoom Equipment
    Gran M’s Kyoto

    M’s Plus Shijo Omiya

    M’s Est Shijo Karasuma

    M’s Est Kyoto Station South
    Shampoo, Conditioner, Body Soap, Hand Soap, Bath Towels, Bath Mat, Face Towels, Pajamas, Toothbrush, Hairbrush, Razor, Cotton buds/Cotton wool, Mineral Water (500ml), Green tea (pack)Kettle,Refrigerator,Hair dryer,Washlet toilet,Alarm Clock,Safe deposit box,Television,Slippers,Hanger,Anti-bacterial spray
    HOTEL the M’s KYOTOShampoo,Conditioner,Body Soap,Hand Soap,Bath Towel,Bath Mat,Face Towel , Toothbrush, Mineral Water (500ml),Green tea (pack) Pajamas, Hair brush, Razor,Cotton buds/cotton ,Body towel, Shower cap,Anti-bacterial sprayKettle,Refrigerator,Hair dryer,Washlet toilet,Alarm Clock,Safe deposit box,Television,Slippers,Hanger
    M’s Est NanajoShampoo,Conditioner,Body Soap,Hand Soap,Bath Towel,Bath Mat,Face Towel , Toothbrush, Mineral Water (500ml) Pajamas, Hair brush, Razor,Cotton buds/cotton ,Body Towel,Shower Cap,Anti-bacterial spray ,Green tea (pack) Kettle,Refrigerator,Hair dryer,Washlet toilet,Alarm Clock,Safe deposit box,Television,Slippers,Hanger
    Pagong with M’sShampoo,Conditioner,Body Soap,Hand Soap,Bath Towel,Bath Mat,Face Towel , Mineral Water (500ml) ,Green tea (pack) Pajamas, Toothbrush, Hair brush, Razor,Cotton buds/cotton ,Body Towel,Shower Cap,Anti-bacterial spray Television that can watch online (such as Netflix, Hulu), Kettle,Refrigerator,Hair dryer,Washlet toilet,Alarm Clock,Safe deposit box,Slippers,Hanger
    M’s Hotel Sanjo OmiyaShampoo,Conditioner,Body Soap,Hand Soap,Bath Towel,Bath Mat,Face Towel , Toothbrush,Green tea (pack) Hair brush,Razor,Cotton buds/cottonKettle,Refrigerator,Hair dryer,Washlet toilet,Alarm Clock,Safe deposit box,Television,Slippers,Hanger
    M’s Hotel Kyoto Station KASUGA

    M’s Est Sanjo WAKOKU
    Shampoo,Conditioner,Body Soap,Hand Soap,Bath Towel,Bath Mat,Face Towel , Toothbrush,Green tea (pack) Hair brush,Razor,Cotton buds/cotton Kettle,Refrigerator,Hair dryer,Washlet toilet,Alarm Clock,Television,Slippers,Hanger
    M’s Est Kyoto Station TARUYA

    M’s Est Kyoto Station KIZUYA

    M’s Hotel Nijojo OIKE

    M’s Est Gojo ODAWARA

    M’s Hotel Gojo NAGINATAGIRI
    Shampoo,Conditioner,Body Soap,Hand Soap,Bath Towel,Bath Mat,Face Towel , Toothbrush,Green tea (pack) Hair brush,Razor,Cotton buds/cotton Kettle,Refrigerator,Hair dryer,Washlet toilet,Alarm Clock,Television,Slippers,Hanger
    M’s Hotel Nijo Shampoo,Conditioner,Body Soap,Hand Soap,Bath Towel,Bath Mat,Face Towel ,Pajamas,Toothbrush,Hair brush,Razor,Cotton buds/cotton,Green tea (pack)Kettle,Refrigerator,Hair dryer,Washlet toilet,Alarm Clock,Safe deposit box,Television,Slippers,Hanger
  • What are the check-in and check-out times?

  • Is there a parking lot?

    We are very sorry , M’s Hotel Group does not have a parking lot.

    Also there is no affiliated parking lot.

    Please use the pay parking lot around the hotel.

  • Is there internet available at the hotel?

    Free Wifi connection is available. However, please understand beforehand that you may not be able to use due to bad connection, and speed may decrease.

  • I want to know rental equipment and facility information

    Please refer to each hotel page at the following URL for details. Click here for the hotel list page

  • What kind of amenities do you have?

    Please refer to each hotel page at the following URL for details. Click here for the hotel list page

  • Is there a laundry room?

    Some hotels have a laundry room. Please check the website of each hotel.

    Hotel list page: https://kyohotel.jp/en/hotel/

  • Can I smoke inside the hotel?

    All the rooms are non-smoking rooms at M’s Hotel.

    We would appreciate it if you could smoke in a designated smoking area.

  • Is there a restaurant in the hotel?

    We do not have any restaurants at hotels. However, M’s Plus Shijo Omiya has free morning service from 6:30 to 9:30 at the Cafe lounge.

  • How much is the child fee?

    At M ’s Hotel, children 6 years and older are charged the same price as adults. There is no charge for children under 5 years old. (1 child per bed)

  • Can I send my luggage from hotel?

    You can send your luggage to the following hotels: Hotel Gran M’s Kyoto, Hotel M’s Plus Shijo Omiya, Hotel M’s EST Shijo Karasuma, Hotel M’s EST Kyoto Station South, HOTEL The M’s KYOTO, Hotel M’s Est Nanajo.

    <Sending from hotel>

    We are happy to assist to send your luggage by Yamato Transport.

    Oversized luggage and refrigerated shipping are out of service.

    <Sending to hotel/ Receiving at hotel >

    We are happy to hold any items except for refrigerated parcel, fragile items and valuable items.

    ※ This service is subject to terms & conditions of Yamato Transport, but some service is unavailable.

  • Do you have transfer service?

    In response to the Japanese government’s request for countermeasures against the coronavirus, and also to protect the health of our customers, we have decided to close our hotel shuttle bus service.