FAQ
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What amenities and room equipment do we have?
For details, please look at the hotel pages.
Hotel Amenities On the Amenity Bar Room Equipment Gran M’s Kyoto
M’s Plus Shijo Omiya
M’s Est Shijo Karasuma
M’s Est Kyoto Station SouthShampoo, Conditioner, Body Soap, Hand Soap, Bath Towels, Bath Mat, Face Towels, Pajamas, Toothbrush, Mineral Water (500ml), Green tea (pack) Hairbrush, Razor, Cotton buds/Cotton wool, Kettle,Refrigerator,Hair dryer,Washlet toilet,Alarm Clock,Safe deposit box,Television,Slippers,Hanger,Anti-bacterial spray HOTEL the M’s KYOTO Shampoo,Conditioner,Body Soap,Hand Soap,Bath Towel,Bath Mat,Face Towel , Toothbrush, Mineral Water (500ml),Green tea (pack) Pajamas, Hair brush, Razor,Cotton buds/cotton ,Body towel, Shower cap,Anti-bacterial spray Kettle,Refrigerator,Hair dryer,Washlet toilet,Alarm Clock,Safe deposit box,Television,Slippers,Hanger M’s Est Nanajo Shampoo,Conditioner,Body Soap,Hand Soap,Bath Towel,Bath Mat,Face Towel , Toothbrush, Mineral Water (500ml) Pajamas, Hair brush, Razor,Cotton buds/cotton ,Body Towel,Shower Cap,Anti-bacterial spray ,Green tea (pack) Kettle,Refrigerator,Hair dryer,Washlet toilet,Alarm Clock,Safe deposit box,Television,Slippers,Hanger M’s Hotel Sanjo Omiya Shampoo,Conditioner,Body Soap,Hand Soap,Bath Towel,Bath Mat,Face Towel , Toothbrush,Green tea (pack) Hair brush,Razor,Cotton buds/cotton Kettle,Refrigerator,Hair dryer,Washlet toilet,Alarm Clock,Safe deposit box,Television,Slippers,Hanger M’s Hotel Kyoto Station KASUGA
M’s Est Sanjo WAKOKUShampoo,Conditioner,Body Soap,Hand Soap,Bath Towel,Bath Mat,Face Towel , Toothbrush,Green tea (pack) Hair brush,Razor,Cotton buds/cotton Kettle,Refrigerator,Hair dryer,Washlet toilet,Alarm Clock,Television,Slippers,Hanger M’s Est Kyoto Station TARUYA
M’s Est Kyoto Station KIZUYA
M’s Hotel Nijojo OIKE
M’s Est Gojo ODAWARA
M’s Hotel Gojo NAGINATAGIRIShampoo,Conditioner,Body Soap,Hand Soap,Bath Towel,Bath Mat,Face Towel , Toothbrush,Green tea (pack) Hair brush,Razor,Cotton buds/cotton Kettle,Refrigerator,Hair dryer,Washlet toilet,Alarm Clock,Television,Slippers,Hanger M’s INN HIGASHIYAMA Shampoo,Conditioner,Body Soap,Hand Soap,Bath Towel,Bath Mat,Face Towel , Toothbrush,Green tea (pack) Hair brush,Razor,Cotton buds/cotton Kettle,Refrigerator,Hair dryer,Washlet toilet,Alarm Clock,Television,Slippers,Hanger,Kitchen,Microwave,Washing Machine -
Can I send my luggage from hotel?
Only pick-up delivery at a hotel is available at the following hotels.
・Hotel M’s Est Shijo-Karasuma ・Hotel M’s Est Kyoto Station South ・M’s Hotel Kyoto station KASUGA ・M’s Hotel Kyoto station KIZUYA ・M’s Hotel Kyoto station TARUYA ・M’s Hotel Gojo NAGINATAGIRI ・M’s Hotel Gojo ODAWARA ・M’s Hotel Sanjo WAKOKU ・M’s Hotel SANJO OMIYA ・M’s Hotel NIJOJO OIKE ・M’s Inn Higashiyama ・Hotel Glad One Kyoto Shichijo by M’sReceiving and sending delivery services are available at the following hotels:
・Hotel Gran M’s Kyoto ・Hotel M’s Plus Shijo Omiya
・HOTEL The M’s KYOTO ・Wander Kyoto Nanajo【For guests who wish to send their package/luggage from our hotel】 We are going to accept it at the front desk. Also please note that we will not accept any large items, or items that require refrigerationservice. ※As this is through a courier service, there are some services that they do not accept.
【For guests who wish to send their package/luggage to our hotel】 Please write the check in date and the reservation name (full name). Also, please inform the hotel before sending it to the hotel. We hope for your understanding. However, we will not be able to accept refrigerated items, raw food, glassware and otherimportant items. We will not accept Cash on Delivery items. ※As this is through a courier service, there are some services that they do not accept.
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Is there a laundry room?
Some hotels have a laundry room. Please check the website of each hotel.
Hotel list page: https://kyohotel.jp/en/hotel/
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Can I smoke inside the hotel?
All the rooms are non-smoking rooms at M’s Hotel.
We would appreciate it if you could smoke in a designated smoking area.
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Do you have transfer service?
In response to the Japanese government’s request for countermeasures against the coronavirus, and also to protect the health of our customers, we have decided to close our hotel shuttle bus service.
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How much is the child fee?
At M ’s Hotel, children 6 years and older are charged the same price as adults. There is no charge for children under 5 years old. (1 child per bed)
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Is there a restaurant in the hotel?
M’s Hotel does not have any restaurant in order for guests to enjoy Kyoto’s restaurants.
Please feel free to ask the front desk staff for Kyoto’s restaurant information.
However, M’s Plus Shijo Omiya has breads, sweets and other snacks for ALL 100 yen at M the Store !
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Is there internet available at the hotel?
Free Wifi connection is available. However, please understand beforehand that you may not be able to use due to bad connection, and speed may decrease.
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Is there a parking lot?
We are very sorry , M’s Hotel Group does not have a parking lot.
Also there is no affiliated parking lot.
Please use the pay parking lot around the hotel.
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Is luggage storage possible?
It varies according to the hotel. Below is the list of possible places to store luggage.
Possible to store Luggage HOTEL GRAN Ms KYOTO
HOTEL M’s PLUS SHIJO-OMIYA
HOTEL M’s EST SHIJO-KARASUMA
HOTEL The M’s KYOTO
HOTEL M’s EST NANAJO
HOTEL Pagong with M’s
HOTEL M’s EST KYOTO STATION SOUTHLuggage is not possible to store M’s HOTEL SANJO OMIYA
M’s HOTEL NIJOJO OIKE
M’s HOTEL NIJO
M’s HOTEL SANO WAKOKU
M’s HOTEL GOJO ODAWARA
M’s HOTEL GOJO NAGINATAGIRI
M’s HOTEL KYOTO STATION KASUGA
M’s HOTEL KYOTO STATION TARUYA
M’s HOTEL KYOTO STATION KIZUYA
M’s INN HIGASHIYAMA -
What are the check-in and check-out times?
Check-in and check-out times vary depending on the hotel.
Please check the details page of each hotel from the URL below.
Hotel list page: https://kyohotel.jp/en/hotel/
* Depending on the accommodation plan, some may differ.